List of WMS Implementation Tips
Software installations produce pain,
labor, and sweat. Only 40% of them result in satisfied customers.
Therefore it is imperative that we continue to strive for excellency,
in order to raise this satisfaction rate higher and higher. In
to do this, we must both 'watch out' for road hazards and install
safety equipment to insure a success. The following tips & techniques
are from the author's experience and published articles that
dealt with testing-installing-and-go-live of a system.
Communicate Expectations! Every
software project should have a vision with expectations that are
realistic and have been communicated clearly over and over again.
The company must write these expectations in writing prior to
the selection of the software solution. When installation is completed,
the company can measure realized benefits based on these quantifiable
expectations. These expectations should not shift and 'project creep'
should be avoided totally. By over communicating realistic, written
goals it will increase the satisfaction rating, as vendors, 3rd
parties, and your own staff has a clear understanding of the goals.
12 Essential Elements for a Successful WMS Installation
- Author: Tom SInger of Tompkins
Associates - Competitive Edge - Vol 6, Issue 3, Page 13-14
- Design for Operational Improvement
- Manage Risks
- Manage Communication & Expectations
- Control the Project Plan
- Prepare to Deal with Adversity
- Pay Attention to Facilities Preparation
- Build a Knowledge Base and Take
- Commit to Training
- Understand the Value of Testing
- Plan for Exceptions
- Document Procedures & Customizations
- Take Control of Go-Live
Pitfalls to Avoid When Integrating a Warehouse Management System
- Source: Managing
"Warehouse Systems and
the Supply Chain: A Survey of Success Factor" by Andersen
Consulting and WERC.
- Establishing an unrealistic implementation
- Buying a low-end system and expecting
- Failing to track vendor progress.
- Failing to develop a contingency
- Overselling the system to users.
- Lack of system integration training.
- Providing the software vendor
with faulty, incomplete, or out-of-date data.
- Thinking a newly integrated WMS
will eliminate all inefficiencies within the operation.
- Blaming the WMS provider for glitches
that occur during the software's initial launch.
- Failing to audit the results to
see if the system is working as efficiently as possible.
- Utilization of outside consultants
doubles the chances for a very successful outcome.
- Identifying, tracking, and testing
for the promised benefits during and after the implementation
are the only way to ensure that they are delivered.
- Executive management commitment
and involvement has a significant impact on the success of the
Observation - ALL Large Software Projects - SAME Satisfaction Issue
Satisfaction rate on large software installations is low. According
to WERC, the highly satisfied customers are only one in five.
What can we do to bring the satisfaction rate up? Ponder the above
points very seriously, as all types of large software projects
face the same difficulties, whether WMS, ERP, TMS, EDI, or APS software
Executive Management Commitment.
The number one item that IDII verifies at the beginning of
each consulting assignment is "Executive Management Commitment".
If the client's company does not have that one item - ( IDII
it ) - We will warn the client's management about the strong
possibility of project failure!
In conclusion, these above points increase satisfaction by controlling & managing expectations of all types, for involvement by all
parties, and proper measurements. If you are a software vendor,
project manager, or key person in the project - it is imperative
to perceive, to understand, and to do these tips! Our on-going goal
is "customer satisfaction". This list breaks it down
into steps of how to achieve higher customer satisfaction ratings.
About the Author
Philip Obal is President of Industrial
Data & Information Inc, a research-consulting firm that assists
companies in searching, evaluating, and implementing software
for their business. He has designed software for over 25 years and
is author of multiple publications - which
are available from IDII.
For more information, see www.idii-consulting.com